"For as long as I’ve been in the business world, it seems that organizations have tipped the balance of concern toward hard infrastructure and operational processes. They have overlooked the importance of organizational environment, culture, and individual behavior on results. They’ve treated values like respect and civility as business niceties, not business necessities." 

"Reversing that point of view is why I wrote this book."

"My goal is to make sure leaders understand how behavior affects productivity and risk and that managing behavior is just as important as any other aspect of their core responsibilities. I want to challenge the notion that managing behavior is a “soft skill.” What’s soft about preventing millions of dollars in damage? Preserving your firm’s reputation? Creating an environment where you can get the most out of your human capital investment? Avoiding breaches of compliance? … And perhaps even saving lives? When leaders learn to approach civility as a business process, they can achieve very real business results."

- Stephen M. Paskoff 

Download the FREE eBook "Civility Rules!" to enjoy a special excerpt from the upcoming book - due out in late 2014/early 2015. 



About the Author: Workplace Learning Solutions & Compliance Training
Stephen M. Paskoff, Esq. is the President and CEO of ELI®.
Over the years, he has worked with numerous nationally known industry leaders to help them communicate standards of proper legal and ethical behavior along with their companies’ own missions and policies in order to build civil, inclusive, and productive workplaces. He pioneered the development of interactive, model-driven training that addresses workplace legal and fair employment issues by providing practical skills people can apply every day at work.